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Unified communications' impact on the enterprise is difficult to calculate precisely, but there's no question that the technology's influence is tremendous. Firms that deploy UC platforms immediately become more flexible, efficient, effective and employee-friendly. Whether the company sees a positive return on its investment within a month, three months or even a year, there's little doubt that the deployment will eventually pay off, in one way or another.

One factor that could potentially compromise UC ROI and effectiveness, though, is security. UC security is frequently underappreciated, yet this is an essential component of any successful UC strategy. Firms need to embrace both the policies and tools necessary to ensure their UC resources remain fully protected at all times.

By their nature, UC platforms unite disparate aspects of a company's IT infrastructure into a single, coherent system. While this has obvious benefits, it also means that there are more potential access points for cyberattackers to target.

Making matters worse is the simple fact that cybercriminals are becoming both more numerous and more sophisticated in their efforts. Companies in every industry now collect and generate a tremendous amount of information, all of which may hold value for opportunistic hackers, as they can then either sell this data or use it to commit identity theft or fraud. Read More...

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